Frequently Asked Questions

Have questions? We've gathered answers to the most common questions about our services, scheduling, and what to expect. If you don't find what you're looking for, our Royal Team is just a message away.

General Questions

  • We provide residential cleaning, deep cleaning, recurring maintenance (weekly, biweekly), move-in/move-out cleans, luxury maid service, commercial cleaning, and organizing services.

  • No. Many of our clients provide secure entry instructions. Our team is trained, vetted, an

  • Yes! We come fully prepared. Our techs are properly trained on our products/equipment to ensure correct OSHA regulations.

  • Quotes are based on home size, condition, and service type. We may provide estimates virtually or in person when needed. We have a quote tool to get a customized estimate right here on our website!

Pricing & Payments

  • Pricing is based on time, labor, and level of detail required. First-time or deep cleans will cost more than recurring visits. Our Luxury Maid Service is a upgraded customized cleaning plan and is based off a required amount of hours per week.

  • Payment is due on the day of service unless prior arrangements are made. Auto charge for credit cards on file after the clean is complete.

  • We do not offer refunds or discounts, but we do offer a satisfaction guarantee—if something was missed, notify us within 24 hours and we will return to correct it. Failure to alert us within 24 hours or refusal to return will not be refunded or discounted.

Scheduling & Access

  • We aim for consistency but cannot guarantee the same technician every time due to scheduling and availability.

  • We require at least 24–48 hours notice for rescheduling to avoid a cancellation fee. You can submit a request via our Client Request Section.

  • If we are unable to enter at the scheduled time, a lockout fee will apply.

Preparation

  • We ask that surfaces are cleared of clutter to allow us to clean effectively. Excess clutter may limit what we can clean. However, you do not have to “clean before the cleaners come”. We have a “tidy up” add on to work into your clean if needed.

  • No! We will simply work around these things or they can be included as a “add on” to your clean. Most households add dishes, laundry, tidying, and sometimes organizing as an upgrade to get peace of mind.

Let our Royal Team handle the cleaning while you enjoy more time for what matters most.

Important Policies

  • Cancellations made within 24–48 hours of your appointment may result in a fee.

  • We clean around furniture for safety reasons. Light items may be moved; heavy or fragile items will not.

  • Any concerns must be reported within 24 hours. We will review and resolve issues in accordance with our insurance and policies.

  • No. This includes mold, bodily fluids, pests, or other hazardous conditions.

  • Excessive buildup may require a deep cleaning service or additional time and cost.

Pet Policies

  • For the safety of your pets and our technicians:

    • Pets must be secured or kenneled during the cleaning.

    • Technicians are not responsible for handling or restraining pets.

    • If a pet is aggressive, anxious, or poses a safety concern, we may refuse or stop service.

  • While we take precautions, the client is ultimately responsible for securing pets. We are not liable for pets that escape if they were not properly contained.

  • Even friendly pets can create safety risks or interfere with cleaning. We strongly recommend all pets be secured.